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Getting Started with Play Frog Online Learning!

If you have purchased one of our online learning courses for your child and are wondering how to login, access, or navigate the Play Frog platform, please watch the video below.

If you are still having trouble after watching the video, please browse our Support FAQs below, or scroll to the bottom of the page to fill in our support form to submit your enquiry.

How do I log in?

I'm logged in - how do I access the course?

I've lost my password. How do I reset it?

To reset your password, go to the ‘my account‘ area and click on the ‘lost your password?’ link below the black ‘Log in’ button.

Reset password

Can I download the videos to watch offline?

What is the best way to access and watch the videos?

How do I navigate through the content?

You will be able to navigate through the different course material using the menu on the left-hand side of the screen.

Please watch the video at the top of this page if you are having trouble navigating the platform.

Why can't I access all of the lessons?

Our courses have been designed for children and contain 10 lessons which are to be taught over a 10 week period. For this reason, we have set the course up so that one new lesson becomes available each week.

We encourage you to watch the videos multiple times each week to help your child retain the new words and information that they have gained, before moving onto the new lesson.

Customer Support Form

Can’t find the answer you’re looking for in our FAQs? Please fill in the form below to send us an enquiry. If you are experiencing a technical issue accessing the course content, please provide as much detail as possible along with screenshots to better enable us to identify the issue.

Please use the email address associated with your Play Frog account.
Do you already have a Play Frog account?(Required)
Please provide as much detail about your support request as possible. If relevant, use the upload buttons below to share screenshots of your problem.
Max. file size: 256 MB.
Max. file size: 256 MB.