{"id":2386,"date":"2023-07-10T11:40:01","date_gmt":"2023-07-10T01:40:01","guid":{"rendered":"https:\/\/playfrog.com.au\/?page_id=2386"},"modified":"2023-07-10T11:40:06","modified_gmt":"2023-07-10T01:40:06","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/playfrog.com.au\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>What happens if I can\u2019t access the course?<\/strong><\/h2>\n\n\n\n<p>If you experience technical difficulties accessing the course, please send an email to <a href=\"mailto:info@playfrog.com.au\">info@playfrog.com.au<\/a> with details of the fault. Our IT Support Team will then be in touch to help you manage the issue.<\/p>\n\n\n\n<p>We are not responsible for any internet disruption or faulty appliance you use.<\/p>\n\n\n\n<p>Unfortunately, we do not offer a return for a change of mind.<\/p>\n\n\n\n<p>Nothing in our Refund Policy restricts your ability to make a claim that may be available to you for failure to comply with a guarantee under the Australian Consumer Law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Long Will It Take for My access the course?<\/h2>\n\n\n\n<p>Any time you place an order online and once the order has been paid and processed; we will send you a confirmation email that walks you through the steps required to set up your login details and access the course you have purchased.<\/p>\n\n\n\n<p>If you have not received the confirmation email within 1 hour, then you should check your junk mail before contacting us at <a>info@playfrog.com.au<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I Change or Cancel My Order?<\/h2>\n\n\n\n<p>Unfortunately, we cannot edit, change, or cancel an order once it has been processed.<\/p>\n\n\n\n<p>Please refer to our <a href=\"https:\/\/playfrog.com.au\/terms-conditions\/\">terms and conditions<\/a>. <\/p>\n\n\n\n<p><a id=\"_msocom_2\"><\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What happens if I can\u2019t access the course? If you experience technical difficulties accessing the course, please send an email to info@playfrog.com.au with details of the fault. Our IT Support&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Play Frog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/playfrog.com.au\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Play Frog\" \/>\n<meta property=\"og:description\" content=\"What happens if I can\u2019t access the course? 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